Privacy policy

Our customers’ trust is vital to us and to the continued success of our business. We have the utmost respect for your privacy which is why we want to inform you as fully as possible about the personal information we may hold and our reasons for holding it.

Please read our Privacy Policy carefully and in conjunction with our Terms and Conditions. Your use of the Le-Curve website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

INFORMATION WE COLLECT – WHAT, HOW & WHY WE DO IT?

When you visit our website for the first time a cookie is downloaded onto your laptop or PC. This is to allow you functional access to our website and you will be informed upon your first visit that we use cookies. This notification will give you the option to consent to their use, to qualify their use or to reject them altogether. Please see our “Cookies” section below for further details.

If you choose to place an order for our products or services, we will need to take some information from you to process your order and to issue personalised emails. This information helps us process, despatch and deliver your jewellery to you as quickly as possible.

When you register an account with us we will need your full name and your email address. If you place an order with us we will need your credit card or other payment details, postal and billing addresses, telephone number and relevant security details. We never store credit card or payment details on our website. We ask that you keep access to your account with us confidential including any passwords you have formulated in the setting up and access of your account.

If you express an interest in keeping abreast of our products and services it is in our legitimate interest to use your personal information (your email and/or postal address, text) to communicate this information to you. This may include information about new products and secret discount offers.

At any stage you may opt out of receiving further information from us by clicking on the ‘unsubscribe’ link, emailing info@le-curve.com or by writing to us at Le-Curve, PO Box 59564, London. SE21 9DT. Naturally, we would be very sad to see you go.

The information we store (live chats, telephone calls, emails and postal correspondence) we hold so we can provide you with great customer service and support. This information is also vital for us to discharge our contractual responsibilities to you.

There are circumstances where we may share some of your personal information with our third-party service providers. These will include our warehouse operatives, website and payment providers, delivery companies, customs authorities, marketing agencies and apps. We do this because we have a legal obligation, for instance, in relation to customs authorities, or where we have a contractual obligation, for example to supply your orders or where we have a legitimate interest, for example to provide you with specific and relevant information regarding our products and services.

We may also make some of your personal information available to companies based on other platforms on the internet in order to advertise and market our services to you through other platforms on the internet, for example, Facebook. In all instances, we provide such companies with only the data they need to perform their function and we ensure that the processing of your data will be done lawfully, fairly and transparently.

When you enter a competition hosted by us, in partnership with other like-minded brands, and indicate that you would be happy to receive newsletters from our competition partners we may share your email address with them. Likewise, if you enter a competition hosted by another brand and consent to receive our newsletters you will be added to our database but you can unsubscribe at any time. Just let us know when you have had enough of us!

If you should sign up to our SMS marketing, you agree to receive marketing text messages (such as promotion codes) from Le-Curve on the number you have provided, including messages sent by autodialer. This consent is not a condition of any purchase you may make from us. Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to cancel.

[Your personal data is shared with Experian Ltd for the purposes of managing a service called Club Canvasse, a home shopping and direct retailer data co-operative of which we are members. By sharing information on what customers buy and pooling that with contributions from other members of the co-operative, the service allows us to better understand our customers and to communicate with you more effectively. Please note, your personal information is not shared with any of the other members of the co-operative, and only aggregated data on the number and value of purchases is provided to members e.g. we will receive a report which states how many customers who have bought from us in the last 0-12mths, and who have also bought from other members of the co-operative in the last 0-12mths, or the last 24mths, last 36mths etc. To understand more please click through to Experian’s website to understand more about their marketing services]. We will only keep your data for as long as it is necessary for the purpose for which it was collected. At the end of the retention period, we will delete your data.

As we have your details, why not make a note of ours? We are Le-Curve, a company incorporated in England and our company number is 14386694. You can find us at Companies House.

COOKIES - WHAT ABOUT THEM?

Apologies, we’re talking technical not hunger satiation. Cookies are essentially tiny bits of information, which we use to make your shopping experience as efficient as possible. When you visit our website for the first time a cookie is downloaded onto your laptop or PC. When you visit our website again, your laptop or PC will use that cookie to check to see if you have visited us before.

Cookies can assist both of us in various ways. For example, they can preserve your basket of choices which you may have made from a previous visit, or they can allow our website to remember your email address which will save you time when logging in. They can show you hand-selected pieces which you may wish us to show you based on your previous browsing’s or they can allow us to send you selective emails communicating similar information, again based on your previous browsing’s.

When you visit our site, third parties such as Facebook and Google for example, may place cookies on your browsers for personalised advertising purposes. Personalised advertising means that we will display ads to you that we think you might be interested in based on the fact you visited our site.

The types of data we collect include but are not limited to IP addresses, cookie identifiers and your website activity and these are collected for targeted advertising. If we know what you have been looking at, we can hopefully give you more relevant suggestions as to what you might like to see from us in the future.

This data may be used by third parties such as Facebook and Google to personalise advertising on other sites based on your online activity. We use these sites to help us communicate further about Le-Curve’s products and services and to stay in touch with our visitors.

If you don't want to receive targeted advertising you can easily opt-out. We recommend going to networkadvertising.org/choices, or for those in Europe, the EDAA opt out site at youronlinechoices.eu where they will help you remove any cookies you don't want in your browser. It's your right, so use it.

We use cookies to optimize our website functionality, to analyse its performance, and to provide a more personalised experience to you. Some cookies are essential to make the website operate and function correctly. Those cookies cannot be disabled. In this window you can manage your preference of cookies.

STRICTLY NECESSARY COOKIES

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. The website cannot function properly without these cookies.

NAME	DOMAIN	RETENTION	TYPE	PROVIDER	PURPOSE
keep_alive	www.le-curve.com	1 year(s)	First-party	Shopify	Used in connection with buyer localization.
cart_currency	www.le-curve.com	1 year(s)	First-party	Shopify	The cookie is necessary for the secure checkout and payment function on the website. This function is provided by shopify.com.
secure_customer_sig	www.le-curve.com	1 year(s)	First-party	Shopify	Used in connection with customer login.
shopify_pay_redirect	www.le-curve.com	1 year(s)	First-party	Shopify	The cookie is necessary for the secure checkout and payment function on the website. This function is provided by shopify.com.

FUNCTIONAL COOKIES

These cookies enable the site to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

NAME	DOMAIN	RETENTION	TYPE	PROVIDER	PURPOSE
_shopify_s	.le-curve.com	1 year(s)	Third-party	Shopify	Shopify analytics.
_shopify_sa_t	.le-curve.com	1 year(s)	Third-party	Shopify	Shopify analytics relating to marketing & referrals.
_landing_page	.le-curve.com	1 year(s)	Third-party	Shopify	Tracks landing pages.
_pandectes_gdpr	www.le-curve.com	1 year(s)	First-party	Pandectes	Used for the functionality of the cookies consent banner.
_shopify_y	.le-curve.com	1 year(s)	Third-party	Shopify	Shopify analytics.
_y	.le-curve.com	1 year(s)	Third-party	Shopify	Shopify analytics.
_orig_referrer	.le-curve.com	1 year(s)	Third-party	Shopify	Tracks landing pages.
_s	.le-curve.com	1 year(s)	Third-party	Shopify	Shopify analytics.
_shopify_sa_p	.le-curve.com	1 year(s)	Third-party	Shopify	Shopify analytics relating to marketing & referrals.

PERFORMANCE COOKIES

These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

NAME	DOMAIN	RETENTION	TYPE	PROVIDER	PURPOSE
_gid	.le-curve.com	1 year(s)	Third-party	Google	Cookie is placed by Google Analytics to count and track pageviews.
_ga	.le-curve.com	1 year(s)	Third-party	Google	Cookie is set by Google Analytics with unknown functionality
_gat	.le-curve.com	1 year(s)	Third-party	Google	Cookie is placed by Google Analytics to filter requests from bots.

TARGETING COOKIES

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store personal information directly but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

NAME	DOMAIN	RETENTION	TYPE	PROVIDER	PURPOSE
_gcl_au	.le-curve.com	1 year(s)	Third-party	Google	Cookie is placed by Google Tag Manager to track conversions.
_uetsid	.le-curve.com	1 year(s)	Third-party	Bing	This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.
_fbp	.le-curve.com	1 year(s)	Third-party	Facebook	Cookie is placed by Facebook to track visits across websites.
__kla_id	www.le-urvee.com	1 year(s)	First-party	Klaviyo	Tracks when someone clicks through a Klaviyo email to your website.
_pin_unauth	.le-curve.com	1 year(s)	Third-party	Pinterest

UNCLASSIFIED COOKIES

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

NAME	DOMAIN	RETENTION	TYPE	PROVIDER
_clsk	.le-curve.com	1 year(s)	Third-party	Unknown
_ga_TFT1FSDF2X	.le-curve.com	1 year(s)	Third-party	Unknown
_uetvid	.le-curve.com	1 year(s)	Third-party	Unknown
_clck	.le-curve.com	1 year(s)	Third-party	Unknown
_utid	www.le-curve.com	1 year(s)	First-party	Unknown
_at	www.l;e-curve.com	1 year(s)	First-party	Unknown
localization	www.le-curve.com	1 year(s)	First-party	Unknown

For more information, please check the privacy policies of the relevant services:

Our customers are our greatest priority. We do not want to upset you by bombarding you with spam or sending you ads you don't want. Doing this costs us money and potentially your custom. So do get in touch if we are getting it wrong (or getting it right!) at info@le-curve.com

WHAT AM I CONSENTING TO?

When you visit Le-Curve.com you are consenting to all the information explained on this page. But don’t forget that you can ask for a copy of any information we hold about you, change any information given at any time or you can opt out completely - just click on our unsubscribe buttons or send us an email.

In the case that our privacy policy changes we will post the updated information here. Please review it regularly to remain informed and updated. If you want more information on how to opt out, drop us an email at info@le-curve.com

HOW TO CONTACT US REGARDING ANY OF THE INFORMATION YOU HAVE JUST READ?

If you have any queries regarding anything you have read, please do not hesitate to contact us.

You can email us at info@le-curve.com

Last updated: 19 November 2023